Refund policy

Refund Policy

Last updated: August 2026

At Kneadopia, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or damaged by the customer
  • Items returned more than 30 days after delivery
  • Items without original packaging

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. Late or Missing Refunds

If you haven't received a refund yet, please:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank, as there is often some processing time before a refund is posted
  4. If you've done all of this and still have not received your refund, please contact us at support@kneadopia.store

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at support@kneadopia.store.

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order at support@kneadopia.store with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item unless the item is defective or we made an error. Shipping costs are non-refundable.

8. How to Initiate a Return

To start a return, please contact us at support@kneadopia.store with your order number and reason for return. Our team will guide you through the process.